Terms and Conditions
- All quotations given and contacts made by Compass Minibus Hire LTD, Bishopscourt, Straffan, Co Kildare (hereinafter referred to as “the company”) shall be subject to the terms and conditions listed below or printed on letters of confirmation, on the acceptance form, on advertising material, on website material or on email reply.
- The person responsible for all fees and charges relating to a booking (hereinafter will be referred to as the “hirer)
- The price quoted is on the basis of the information given at the time of the booking and include time and distance the vehicle is required. Any extra time or mileage will be charged at a rate of half hourly rate for every 30 minutes extra the vehicle is retained or delayed.
- Additional services, not disclosed at the time of the booking which extend the time or distance or require extra pick-ups or drop off and which are not included in the package terms and conditions, or quote will incur an extra charge, depending on the additional services used. Minimum of €50.00 (fifty euro)
- Deposits, once paid, are non-refundable. A minimum €75.00 is required to secure the hire of any Minibus, €150 any other Vehicle. A cancellation fee of €75.00 is payable on all movements if cancelled on the day of hire before the departure of a Vehicle In the event that a Vehicle has commenced its journey to the hire a cancellation fee of full amount applies.
- The company reserve the right to alter routes in the event of traffic or unforeseen circumstances that may jeopardise the safety of the vehicle.
- As each vehicle has a maximum number of passengers allowed depending on the make size and design and the amount of seat belt fitted, no overloaded is allowed in any circumstance.
- Large pieces of luggage, go-cars or prams are not permitted in the passenger compartment of a vechicle, and should the driver determine that by including a certain piece of luggage or item it will overload the vehicle or due to its weight make it unsafe to handle, he/she may refuse to take, load or lift it. Items of luggage, which are deemed to be dangerous or protrude from the vehicle, will not be permitted.
- There is an allowance of 1 large piece of luggage per person while travelling in a vehicle.
- Passengers should refrain from carrying luggage on seats or from placing their feet on seats while travelling or seated in a vehicle.
- If a client is not ready to depart at the pre-arranged time as booked for or by them, Compass Minibus Hire LTD or its agent shall be entitled to depart from the arranged pick up point after a minimum waiting period of 20 minutes from Private hire or 30mins from Airport Transfer and the full charge of the transfer or booking shall still apply.
- The hirer of the vehicle will be liable for and required to pay for any damage to the vehicle, which is due to, or caused by the passengers being carried in the vehicle.
- The Hirer of the vehicle is responsible for the cleanliness on the return of the vehicle, any excessive cleaning required will require a surcharge of €150.00 any Sickness or bodily fluids may require a surcharge of €250.00.
- A credit card charge of 4.5% is payable and will be added on all bookings paid using credit card payment.
- A charge of €5.00 is applicable to bookings paid by Bank transfers and is payable by the Hirer These charges are to cover the transaction fees charged to Compass Minibus Hire Ltd and will equal and not exceed the amount charged by the bank in processing such transactions.
- Although the Company endeavours to ensure that vehicles arrive at their allotted time and date, we cannot be held responsible for vehicles delayed due to traffic delays, vehicle accidents or mechanical breakdowns, or punctures.
- The company reserves the right to provide a larger vehicle than that specified at no additional charge.
- The company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the hiring, subject to such substitutes being of a least equivalent quality.
- Unless otherwise expressly agreed in writing, all accounts are due for payment within 14 days from the date of invoice (time being of the essence of the contract) and unless so paid interest may be charged at 1.69∞
- In the event of complaint about the company’s service, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 7 days of the termination date of the hire.
- Hot Food and alcoholic beverages may Not be consumed on the vehicle without prior written consent from the company.
- Smoking, including the use of substitute cigarettes (e-cigarettes), and the consumption of alcohol is prohibited on all our Vehicles unless with prior consent.
- In the event that prior permission has been granted the company reserve the right to refuse additional alcohol to any persons intoxicated causing danger to himself or other persons.
- For safety all drinking/eating receptacles provided are plastic and must have a lid on cups unless agreed otherwise.
- Property found in or on our vehicles will be deposited at the nearest depot of the Company.
If lost property is unclaimed for a period in excess of two months, such property will be sold, and the monies obtained will be donated to a local charity.
- Guide dogs and Assistance dogs accompanying passengers are permitted to travel, dogs, cats or any other animals or live fowl of any description WILL NOT be carried.
- This contract shall be governed by and construed in all respects (including the formation and performance thereof) in with the law of the republic of Ireland.
- Estimated journey times are provided as a guide only and may change due to traffic conditions and other circumstances outside our control. If travelling to Dublin Airport, please remember to allow sufficient time between your coach arrival and your opening flight check-in time.
The Company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result. The Company reserves the right to substitute vehicles (including those of other operators) or ancillary facilities. The route used will be at the discretion of the company.
General Conditions of Carriage
- All seats on the coaches are provided with seat belts. Passengers are advised that seat belts must be worn for their own safety.
- Compass Minibus Hire reserves the right to refuse admission to the Vehicle where it deems this necessary in the interests of safety.
Passengers are requested not to cause any nuisance to their fellow passengers and at all times to follow the directions of the driver of the Vehicle
- Compass Minibus Hire reserves the right to remove from the Vehicle, any passengers causing a disturbance or nuisance to fellow passengers or the driver
- All luggage must be securely packed, fastened and locked before being placed in or taken on vehicles. All luggage must also be clearly labelled with the name, address and destination of the accompanying passenger.
- All items of passengers’ luggage carried on our vehicles are at the owner’s risk, irrespective of whether or not they have been handed to an employee or agent and without regard to the part of the vehicle in which they are carried or by whom they have been so placed in such vehicle.
- Compass Minibus Hire ltd, its employees, agents, and/or subcontractors shall not be liable for loss of and/or damage to passengers’ luggage or any passengers’ personal possessions, unless such loss or damage is proven to have been caused by the negligence, breach of duty or breach of statutory duty of Compass Minibus Hire LTD.